TERMS AND CONDITIONS
All tickets, vouchers, memberships and gift memberships are sold under the terms and conditions of Bristol Old Vic.
The management reserves the right to refuse admission.
Latecomers may not be admitted whilst a performance is in progress. To avoid disturbance to other patrons, you may be seated in seats other than those you have booked at a suitable break in the performance.
Re-admission during the performance is at the discretion of the Duty Manager.
The Theatre Management reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange.
Force Majeure: For the purposes of these Terms and Conditions, “Force majeure” means any cause beyond our control including, without limitation, act of god, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force majeure.
The use of cameras or any recording devise is strictly prohibited.
Please switch off all mobile phones before entering the performance.
Refunds and Exchanges: Tickets, and all other related purchases, are non-refundable. Tickets may be exchanged for a future performance of the same production with at least 24 hours' notice, subject to availability.
Tickets may be put up for resale by Bristol Old Vic Box Office only. Tickets cannot be sold through any third party and tickets found to be resold through this method will be refused admission. If Bristol Old Vic resell your tickets, money will be refunded back to the original booker via the original payment method or a credit note issued for future use at Bristol Old Vic only.
In line with our child protection policy, children under the age of 14 must be accompanied by a paying adult over the age of 18.
Appropriate ID is required for all concessionary tickets. Tickets will not be released without ID being provided at the point of payment or collection.
Please check your ticket at the time of purchase as errors cannot be corrected at a later date.
Vouchers have a 12-month expiry from purchase date, or email sent date if different. Expired vouchers will not be accepted. Vouchers cannot be exchanged for cash.
Bristol Old Vic is a no smoking building.